Ошибка "Операция невозможна. Выполните вход в DSM и повторите попытку" после обновления на 6.2.4

Kitovsky · 26.05.2021

Братцы, привет, нужна помощь, спасайте! ))

Обновился на DSM 6.2.4-25556, после чего при попытке открыть вкладку Группы, редактировать пользователя, обновить приложения и резервирование конфигурации получаю ошибку "Операция невозможна. Выполните вход в DSM и повторите попытку".

В логах:

2021-05-26T14:11:56+03:00 nas-01 synoscgi_SYNO.Core.Package_2_list[23791]: group_db_open.c:22 Failed to rebuild DB [0x0700 bdb_open.c:44]
2021-05-26T14:11:56+03:00 nas-01 synoscgi_SYNO.Core.Package_2_list[23791]: group_db_open.c:22 Failed to rebuild DB [0x0700 bdb_open.c:44]
2021-05-26T14:11:58+03:00 nas-01 synoscgi_SYNO.Core.Package_2_list: SYSTEM:     Last message 'group_db_open.c:22 F' repeated 11 times, suppressed by syslog-ng on nas-01
2021-05-26T14:11:58+03:00 nas-01 synoldapclientd: refresh_task.cpp:502 [LDAP Client] skip query result, ret[255]
2021-05-26T14:12:03+03:00 nas-01 synocccd[25896]: group_db_open.c:22 Failed to rebuild DB [0x0700 bdb_open.c:44]
2021-05-26T14:12:03+03:00 nas-01 synocccd[25896]: group_is_admin_group_member.c:132 SYNOGroupGetGID(administrators) failed, synoerr=0x0900
2021-05-26T14:12:04+03:00 nas-01 synoscgi_SYNO.Core.DSMNotify_1_notify[23965]: group_db_open.c:22 Failed to rebuild DB [0x0700 bdb_open.c:44]
2021-05-26T14:12:08+03:00 nas-01 synoccc_polltask_cleaner[2510]: group_db_open.c:22 Failed to rebuild DB [0x0700 bdb_open.c:44]
2021-05-26T14:12:08+03:00 nas-01 synoccc_polltask_cleaner[2510]: group_is_admin_group_member.c:132 SYNOGroupGetGID(administrators) failed, synoerr=0x0900
2021-05-26T14:12:08+03:00 nas-01 synoccc_polltask_cleaner_SYNO.Virtualization.Cluster_1_get_progress[2510]: group_db_open.c:22 Failed to rebuild DB [0x0700 bdb_open.c:44]
2021-05-26T14:12:14+03:00 nas-01 synoscgi_SYNO.Core.Package_2_list[24045]: group_db_open.c:22 Failed to rebuild DB [0x0700 bdb_open.c:44]
2021-05-26T14:12:14+03:00 nas-01 synoscgi_SYNO.Core.Package_2_list[24045]: group_db_open.c:22 Failed to rebuild DB [0x0700 bdb_open.c:44]
2021-05-26T14:12:14+03:00 nas-01 synoscgi_SYNO.Core.Package_2_list: SYSTEM:     Last message 'group_db_open.c:22 F' repeated 1 times, suppressed by syslog-ng on nas-01
2021-05-26T14:12:14+03:00 nas-01 synoscgi_SYNO.Core.Package_2_list[24045]: pollingtask.cpp:59 PollingTask: GetNewTask failed with exception [no such user]
2021-05-26T14:12:14+03:00 nas-01 synoscgi_SYNO.Core.Package_2_list[24045]: pollingtask.cpp:506 PollingTask: failed to run, _pTask doesn't exist
2021-05-26T14:12:14+03:00 nas-01 synoscgi_SYNO.Core.Package_2_list[24045]: pollingtask.cpp:506 PollingTask: failed to stop daemon, _pTask doesn't exist
2021-05-26T14:12:14+03:00 nas-01 synoscgi_SYNO.Core.Package_2_list[24045]: list.cpp:329 SYNO.Core.Package.list rollback to direct call
2021-05-26T14:12:14+03:00 nas-01 synoscgi_SYNO.Core.Package_2_list[24045]: group_db_open.c:22 Failed to rebuild DB [0x0700 bdb_open.c:44]
2021-05-26T14:12:14+03:00 nas-01 synoscgi_SYNO.Core.Package_2_list[24045]: group_db_open.c:22 Failed to rebuild DB [0x0700 bdb_open.c:44]
2021-05-26T14:12:14+03:00 nas-01 synoscgi_SYNO.Core.Package_2_list[24045]: group_db_open.c:22 Failed to rebuild DB [0x0700 bdb_open.c:44]
2021-05-26T14:12:17+03:00 nas-01 synoscgi_SYNO.Core.Package_2_list: SYSTEM:     Last message 'group_db_open.c:22 F' repeated 71 times, suppressed by syslog-ng on nas-01
2021-05-26T14:12:17+03:00 nas-01 synoccc_vnc_sharing_gc[2512]: group_db_open.c:22 Failed to rebuild DB [0x0700 bdb_open.c:44]
2021-05-26T14:12:17+03:00 nas-01 synoccc_vnc_sharing_gc[2512]: group_is_admin_group_member.c:132 SYNOGroupGetGID(administrators) failed, synoerr=0x0900
2021-05-26T14:12:21+03:00 nas-01 synocccd[25896]: group_db_open.c:22 Failed to rebuild DB [0x0700 bdb_open.c:44]
2021-05-26T14:12:21+03:00 nas-01 synocccd[25896]: group_is_admin_group_member.c:132 SYNOGroupGetGID(administrators) failed, synoerr=0x0900
2021-05-26T14:12:22+03:00 nas-01 synoconfbkp: group_db_open.c:22 Failed to rebuild DB [0x0700 bdb_open.c:44]
2021-05-26T14:12:22+03:00 nas-01 synoconfbkp: group/confbkp_group_export.c:107 SLIBGroupEnum Error!
2021-05-26T14:12:22+03:00 nas-01 synoconfbkp: confbkp_export.cpp:232 Fail to export [group]
2021-05-26T14:12:22+03:00 nas-01 synoconfbkp: confbkp_export.cpp:287 ConfbkpExportEx() Failed!
2021-05-26T14:12:22+03:00 nas-01 synoconfbkp: synoconfbkp.cpp:548 SYNOConfBkpExport() failed
2021-05-26T14:12:33+03:00 nas-01 synoscgi_SYNO.Core.Package_2_list[24221]: group_db_open.c:22 Failed to rebuild DB [0x0700 bdb_open.c:44]
2021-05-26T14:12:33+03:00 nas-01 synoscgi_SYNO.Core.Package_2_list[24221]: group_db_open.c:22 Failed to rebuild DB [0x0700 bdb_open.c:44]
2021-05-26T14:12:33+03:00 nas-01 synoscgi_SYNO.Core.Package_2_list: SYSTEM:     Last message 'group_db_open.c:22 F' repeated 1 times, suppressed by syslog-ng on nas-01

alexy · 31.05.2021

По логам похоже побилась база пользователей. Я бы попробовал в официальную поддержку обратиться.

Kitovsky · 31.05.2021

Официальная поддержка на все нестандартные проблемы отвечает: "переустановите".

Рекомендаций не дает, а если видят в логах, что были заходы по ssh: "вы изменили систему".

Компетенция первой линии понятна, но пробиться к более квалифицированным специалистам невозможно и в итоге кривое обновление блокирует работу, саппорт бесполезен, резервное копирование не работает, а переустановка грозит кучей потраченного времени - боль )))